Contract Cancellation = Extremely Terrible Service!!!!!!!!!!!

<p>I sent a request on the 31/01/2017 for a contract to be cancelled since the contract period was coming to an end. Received an email saying that I will be contacted within 28 business days to confirm cancellation. </p> <p>I have not received any communication up until today!!!!!!!!</p> <p>I have called in 3 or 4 times this month querying the cancellation. A case was logged and it was escalated to a team leader in early March for the contract to be cancelled... still no response. I called in this weekend again and was then told that no case was logged! How is that possible? I then requested to speak to the Manager on duty at the call centre but was told he was not at his desk and he will call me as soon as he returns. It seems that he hasn't returned as yet????!!!! Sorry excuse for a manager if you ask me!!!!!</p> <p> </p> <p>Here is a list of the people that I have dealt with so far and resent the cancellation forms to over 4 times!!!!</p> <p>Zanele Langa</p> ********** <p>As well as the *********** lady that promised to get her manager to call me back on Saturday. I'm sure her name will appear on my profile. </p> <p> </p> <p>This is extremely pathetic service and I cannot believe that I have to be the one making numerous calls to find out what's going on since it seems that everyone in your call centre is sitting around doing absolutely nothing!!!!! Is this what customer service means to Telkom????????? I have 3 contracts with you guys and will definitely not be renewing the other 2 after this awful experience!!!!!! And to think I have been one of the fools singing the praises of Telkom Mobile!!!! What a joke!</p> <p> </p> <p>Also take note, that while you guys are on your slow boat to China, I am still getting billed for the contract which was supposed to be cancelled!!!!!!!!!!!!!!</p> <p> </p>