MvdS
Marissa van der Spuy

1 reviews | Active since Jan 2012

23 Dec 2016, 10:24

Contract cancellation due to terrible WiFi Signal strength

<p>So even though Telkom's coverage map indicates I am 100% covered, I have ridiculously low to zero Wi-Fi signal at my home.</p> <p>Therefor I cancelled my newly acquired contract on 18 October. A technician has been to my house confirming the terrible signal</p> <p>strength, BUT still Telkom will not cancel my contract!! INSTEAD, I have to pay month after month for a so-called service THEY DO NOT PROVIDE!! As a current Telkom customer, this is extremely disappointing!! I need this contract cancelled and I need to be reimburse for every month they take my money can give NOTHING in return!!!!</p>

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Replies (1)
MvdS
Marissa van der Spuy's update28 Dec 2016, 14:20
Reviewer Update

Thank you for your response, yes that is the case number I received from Telkom. I am hoping this can be resolved soon