Contract cancellation due to inefficient staff:Change of number requests not honoured

2 months ago I took out a Telkom contract. It was on the 26th of June when I told the agent who was helping me I wanted to retain my Telkom prepaid number & that whatever benefits for the contract should be added on my existing number. Agent assured me this would be easy, I’d do it once the phone arrived. 2 weeks later phone had still not arrived only to be told the order had been cancelled phone was out of stock. 2 months later last week Thursday I get a msg saying my delivery was on it way. Never mind that I’d gone elsewhere to get a phone which I now had to cancel because of this inconvenience. On Monday the phone was delivered. I headed to the store as advised, 2hrs later no one could help me get a change of number so I don’t have to have a second number. I was advised to go to a store vs a Telkom kiosk. Today I spent an hour at a Telkom store with numerous calls to the call centre, I still don’t have the matter sorted. 3 days in I want nothing to do with this network. This is my second contract & I’ve never been so inconvenienced. I’d rather go apply elsewhere if I want be sent from pillar to post to sort something that Telkom contracted to do.