Contract Cancellation Dispute

I had a data service contract with Telkom which was a month to Month contract. I went into the Bloemfontein Loch Logan store on the 30th of July 2022 to cancel this contract. I was assisted on the phone to do the cancellation and I was given a reference saying they will action the request. This was Not done by anyone at Telkom.

I followed this up at the beginning of August and was given a different reference number, when following up by the end of August I was told that the contract will be cancelled in September the 1st.

I was billed in September for the month of August which I have been disputing with Telkom as Telkom did not cancel the contract after a month but only on the 2nd month so they don't do their job and now I am the one liable to pay that contract.

They are very fast to contact lawyers to call me when they are the ones at fault. When calling Telkom to resolve this I'm being sent from pillar to post. Been given new references all the time, even the Consultants at Loch Logan branch in Bloemfontein have attitude for days and yet the fault is theirs.

This is the worst service received. Telkom is not taking responsibility nor seeing the fault and this mess done by them, instead they are forcing me to pay for their mistake which is *********.

They don't have any urgency to assist you as a client. With such experiencing I won't be taking up any contract with Telkom nor will my family.

All I want is for them to fix the mess they have caused.

They failed to cancel the contract so why is this now my fault?