DO
Deborah O

1 reviews | Active since Nov 2018

08 Jul 2021, 18:47

Contract cancellation denied after contract completed. ICASA and Telkom are working together to NOT do either of their jobs.

I entered a 24-month contract 2 years ago. When I tried to cancel the contract, they suddenly tell me it's a 36-month contract. Even though 1) I can show on my invoices when the extra was added, 2) I got an upgrade notice and 3) an agent literally told me this: "If you wish to proceed with the cancellation and not downgrade\upgrade Your contract 24 months , 9 days...........................................Commitment period End date: 11-April-2022."

ICASA didn't help either. Literally just sent the dispute to Telkom....who I'd already fought with about this. Coniving cohorts. Absolutely worthless.

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