CONTRACT CANCELLATION- DECEASED

Hi, I am very frustrated with your organization.

My grandfather died on the 6th of May this year. He had a contract at Telkom used by myself and upon his passing, I visited the Telkom store requesting the cancelation of this contract but keeping the number as a prepaid because I am using the number and have been for more than 12 years. The number was ported into his contract by mistake by your store staff and I let it slide.

The store advised me to email the collections department with his death certificate and ID which I did. Two month later I called the call center to follow up on the matter and they provided me with case number ***8. I also emailed the very same documents yet again to Nthabiseng Makgatle who assured me the case would be solved in 72hours. This was on the 11th of July 2019.

I then called AGAIN when the sim card was suspended due to non payment to ask for the suspension to be lifted while Telkom takes their time to cancel the contract because I USE THIS NUMBER FOR BUSINESS PURPOSES. Mandy, the lady i spoke to then told me her team leader would call me back and he didnt.

Today i call in yet again at 17:10 and spoke to Asize Mahlaba and she refused to assist me and asked me to go to a Telkom Store, she refused to take my grandfather's ID number or case number as reference to my query, when I asked to speak to her Team Leader Manqoba Nxumlo, she told me she will not escalate the call or assist me coz I need a password from my DECEASED grandfather!!!!! How the hell am I going to get that when his DECEASED!!!! ????????????????????????????

I NEED THIS NUMBER UNSUSPENDED! THE CONTRACT CANCELLED AND FOR ASIZE TO CALL ME BACK WITH AN APOLOGY!