Contract Cancellation - BAD SERVICE

Highly disgusted with the level of service, as well as non communication after I cancelled my contract. I signed a contract 12 years ago and when it expired it went to a month to month contract as per the signed agreement with Telkom. When I cancelled it in June 2018, i gave the month notice as is needed, but then the subscription was deducted numerous times form my account up till Jan 2019.

When I eventually stopped these deductions with the bank, Telkom decided to hand me over to debt collectors. When enquiring about the reason, I was told it was due to the early cancellation fee that I had not paid. This is strange as it was a month to month contract, and there was no device attached that I received, nor should there be a cancellation fee as the contract had expired 8 years prior.

Still Telkom insists that I need to pay this fee, and I have requested that I get a copy of the contract where this is stated - to date May 2019, I still have not received a copy of this contract.

In fact, I think Telkom owes me money as the service was cancelled in June 2018, and the sim suspended, but another 5 payment was deducted from my account for a service that I never received.

I am now forced to revert to all social media platforms as I am just not getting any assistance from Telkom, or their so called debt collector.