Contract cancellation and terrible service

<p> </p> <p>I'm done with Telkom Mobile, I don't want anything to do with their service.</p> <p>My contract ended in November and I had cancelled it a month in advance (mid October ), only to find out beginning of December that it wasn't cancelled so I called the call centre to check why the contract wasn't cancelled and the agent apologies for the mistake and asked me forward the proof of cancellation, which I did, she then promised to follow-up on my behalf. 3 days later I decide to follow-up on the matter as I didn't get any communication from Telkom I had to deal with the another agent who also said the same thing but still no action. I called in again days later to check and I was asked resend the emails and I did just that but still two months later my issue is not resolved.</p>