Contract cancellation and bad service

I had a very terrible experience approaching the end of my contract and worse service. Poor connectivity and no assistance at all from client service team. Telkom sends automated senses and say they tried contacting you whilst that’s not true, also resolve cases logged without assisting the client. In may I submitted my cancellation form till date that was not acknowledged… I have noticed also that it’s very difficult to cancel with this service provider, at the branch they tell you to do it online using this link http://tlkm.link/BusCancell and it doesn’t work by the way. You speak to a consultant, they’ll give you an email address that’ll will instruct you to do this cancellation online. to date , telkom hasn’t accepted my cancellation and my contract has expired this month. Telkom cancel my contract, I regret the day I chose to use your service.