Contract cancellation

<p>I'm having problems with cancelling my contact as I'm due for an upgrade and I don't want to, Telkom mobile has made my life miserable with the constant up and down and poor communication on their side. I emailed documentation on the 16/3/2017 and there was no response, further communication with the call centre followed on the 24/3/17 and again 23/5/17 and 24/5/17, nobody seems to know what they are doing, on the 24th I spoke to Linda Shirley Ndlovu who assisted me and I emailed my documents to her AGAIN and she said she received them and has escalated this to her team leader and I was going to be given a response, till today nothing, I'm still waiting for feedback. This is honestly disappointing, my next step will be doing a bank debit reversal when you people take my money, only then will you guys give me the attention I need...</p>