1 reviews | Active since Nov 2016

26 May 2017, 09:32

Contract Cancellation

<p>My contract has reached it's end at 24 months so I decided to cancel it due to my many bad experiences with Telkom.</p> <p> </p> <p>I was advised to complete the CONSUMER CONTRACT AND SERVICES CANCELLATION form which I had done.</p> <p> </p> <p>I had called in to the call centre and explained that I want my number to be moved on to prepaid. They advised that this will be automatic and I need not worry.</p> <p> </p> <p>This morning I wake up to my cellphone that displays NO SERVICE.</p> <p> </p> <p>I am completely upset. I cannot communicate with my clients. How does Telkom expect me to run a business.</p> <p> </p> <p>THIS IS VERY URGENT!!!</p> <p> </p> <p>I cannot even call the call centre.</p> <p> </p> <p>PLEASE HELP!</p>

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Replies (1)
Telkom
Telkom's reply26 May 2017, 15:26
Official

Good day Adarsh ,

We have sent your query to our Accounts Team for further assistance, feedback will follow.

Your case number is ***5.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team