Contract Cancellation

<p>This review involves 2 companies, RS Telecom and Telkom.</p> <p>RS Telecom are an authorized dealer of Telkom.</p> <p>Regarding a cancellation of a contract that I had signed up with via RS Telecom.</p> <p>The products received was a B315 Modem and Sim Card.</p> <p><br />I was lead to believe that the contract was for an Unlimited LTE contract at fast LTE speeds as I requested from RS Telecom when signing up with them.</p> <p>I received the package and it was activated last week Friday 5th May 2017.</p> <p> </p> <p>On the very same day I emailed RS Telecom (Pinky), and informed her that I am not getting LTE speeds and informed her that if the speeds do not improve over the weekend I would like to cancel the package/contract.</p> <p>On Monday Pinky/Mathildah from RS Telecom contacted me informing me that she's not sure why the speeds were slow - and that she was going to check for me. Eventually she got back to me and told me I was on a Smart Internet package which has speeds limited up to 4Mbps - which is not LTE speeds as I had requested before signing up for the contract.</p> <p> </p> <p>I told her I would like to cancel, and she said there will be penalties.<br />I contacted Telkom to ask them about the penalty fees and they informed me that from Telkom's side, I am within the 7 day cool off period and will not be charged any penalties.<br />I then contacted Pinky/Mathildah from RS Telecom to tell her that Telkom says there are no charges from their side.</p> <p>Today, RS Telecom contacted me via email informing me that she received response from Telkom saying that I am required to pay a R2000 penalty fee for cancellation/settlement of the contract.</p> <p> </p> <p>I'm sure you can see how I feel that I am being conned into this.<br />RS Telecom, tells me that they are not charging me any penalties from their side, but it is Telkom which is charging me the penalties. I then contacted Telkom and they say no there are no penalties and then the lady proceeded to email you this morning to requested cancellation at no penalties because I am within the 7 day cool off period.</p> <p> </p> <p>PLEASE CAN SOMEBODY HELP ME!<br />I need to know what is going on, this is playing on my conscience and it is frustrating me that we cannot come to a solution.</p>