SB
Shaun B

1 reviews | Active since Mar 2017

29 Mar 2017, 09:43

Contract Cancellation

<p>I went to the Telkom shop in Centurion Mall in the beginning of February to cancel my contract. With a shock I noticed on 29th March that another payment was taken by them. When I called the Telkom call centre they advised me that my contract was never cancelled and it is still active.</p> <p> </p> <p>Worst service I have ever experienced.</p>

0
Replies (2)
Telkom
Telkom's reply29 Mar 2017, 20:49
Official

HI Shaun0707

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply30 Mar 2017, 11:41
Official

Good day Shaun,

We have tried calling you on the provided contact number with no luck.

Please privately reply and provide your ID number and the number in question so we can further assist.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,