Contract Cancellation

<p>I have been trying to get my data contract with Telkom Mobile cancelled. The contract has now expired and I do not need the product. I sent in my 21day notice on 2017/01/23 to have my contract cancelled on 2017/02/28 but my contract is still running today. I have received two (2) conflicting emails regarding the cancellation. One email stating that my request was submitted successfully and that my contract will be cancelled on the requested date, and another email saying that I never sent through any cancellation requests.</p> <p> </p> <p>Furthermore, after speaking to their customer call centre, I am now being told that I will liable to pay for the services for the month of March 2017. This makes no sense at all... I cannot be liable to pay for services that I did not request for. My contract should in the first place have been cancelled on 2017/02/28. It is not my fault that Telkom's Retentions/Cancellations department is not efficient in carrying out customer requests. </p> <p> </p> <p>All is want is my contract to be cancelled with Telom Mobile.</p>