Contract cancellation
<p>I've had contracts with telkom mobile for the past few years yet when my previous contract had exceeded 24 months I decided to cancel and convert it to prepaid. At the time of cancellation they didn't want to cancel, only when I had posted it here on your website then they call to ask if they can cancel. And for the past three months nudebt has been calling me about an outstanding R800 that I owe telkom and they handed me over to nudebt yet when I ask what thqt amount was for they say it's a cancellation fee on the contract even though it had exceeded the 24 month contract duration. I find this really unfair and unacceptable and yet I made the terrible mistake of taking out another contract with them. If I had known about this at the time I wouldn't have taken it with telkom mobile. I've never had this problem with any of the other networks contracts that I previously had. And due to them handing me over to nudebt I've had endless calls and smss from them and it went as far as my credit card being cancelled and that caused a whole lot of problems for me. This kind of customer service is not acceptable. Thanks</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Collections Team, feedback will be provided.
Your reference number is ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Collections Team, feedback will be provided.
Your reference number is ***1.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
