Contract Cancellation

<p>I wanted to cancel my contract because I am going to Germany for a year. My contract is currently on month to month, I thought it would be easier to cancel.</p> <p> </p> <p>I sent a cancellation form on the 6th December 2016 and got an email that said they'd call me in 21 days. Today is the 41st Day and when ever I call they are not able to help. They tell me about the matter being escalated and tell me to wait. I have been waiting and calling in between but nothing has happened. </p> <p> </p> <p>Dear Telkom,</p> <p> </p> <p>Please resolve this matter asap as I am planning to leave this Sunday, 21st January 2017.</p>