Contract Cancellation

<p>I have been trying to cancel my telkom contract since the 12th of August. I called Telkom on the 8th August and spoke to Thato Moloi who advised that i complete a cancellation form which i did on the 12th and sent it to the email address: ********** and n=received an automated reply. On the 1st October i realised that the contract was not cancelled and the fees had been accumulating . I called and spoke to Hilda who advised it would be cancelled within 24 hours but i had to settle the account. It did not make sense for me to make a payment for data i had not used . She then referred me to Percy who was her manager and he commited to get back to me with advise about the outstanding fees. Till today i have not heard from either Percy or Hilda. Today i went into a telkom and the contract is still not cancelled .The gentleman requested i fill another cancellation form and that the store does not deal with cancellations. I am not finding any as this is affecting my credit record negatively and are in the process to acquire a bond.please help!!!!!!!</p>