NT
Neliswa T

1 reviews | Active since Dec 2016

05 Dec 2016, 11:13

Contract Cancellation

<p>Hello Peter</p> <p> </p> <p>I have cancelled my contract with Telkom as it came to an end. I have informed them a couple of times about this as it has become an issue. The issue is I have been billed for the use of airtime on my contract phone that I have cancelled directly at the store and I will unfortunately not be paying for. I tried to load my own prepaid airtime but the phone was locked. On numerous times I have been sent back and forth to try and cancel this contract but up to this day it is still active and I am still expected to pay for that. </p> <p> </p> <p>Regards</p> <p>Neliswa Thompson</p> <p> ********** 868</p> <p> ********** 000 </p>

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Replies (1)
Telkom
Telkom's reply05 Dec 2016, 15:37
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.

Your reference number is ***2.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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