Contract Cancellation

<p>I sent a cancellation request email to: ********** - the email address mentioned directly on the cancellation form. I completed the form and sent a copy of my ID. This I did on the 27th Oct 2016. I didnt receive a reply. I resent it on the 31st Oct 2016 and still didnt get a reply. I contacted an agent throught their online chat [Bryce]. I explained the issue and he told me that I will only receive a reference number once the form is processed. But I wanted to know, I wanted acknowledgement that I have requested the cancellation. Instead, he tells me how many days it takes them to process a cancellation, and to contact them if there's no response after that time. That is insane, because any other reputable company will provide you with an automated reply (usually with some sort of reference number) so that I know that I have made my request correctly. Telkom didn't send me an automated reply on either occasion. Also, I've been through this before with telkom - I'd cancelled a contract for my Tablet, but they instead continued to charge me for the contract even though I had the email to prove that I had requested a cancellation... Its the same in this case. I have the emails I've sent. Why can't Telkom's email system send an automated reply!? This is the simplest thing in the world that will actually provide the customer (ME) good service..</p>