MS
Mohammed S

1 reviews | Active since Jul 2012

13 Jul 2016, 09:29

Contract Cancellation

<p>Called the call center 10210 and was asked to Send an email with a copy of my id and reason for cancellation to ********** - this was on the 8 June 2016</p> <p>Received no reply except for auto reply from the mail box. Called the call center after 2 weeks and they asked me to send an email to ********** Again no response except for auto reply from the mail box.</p> <p>It is now over a month later I called the call center today, went from billing to sales to Mobile department. The matter is still not yet resolved.</p> <p>All I want to do is be given a cancellation price on my current adsl contract and want to take up the Uncapped wireless advanced.</p>

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Replies (1)
Telkom
Telkom's reply13 Jul 2016, 12:49
Official

Hi justlikemo

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team

Best regards,