Contract cancellation

Dear Telkom We've been in contract for a period of 24 months, paying my monthly subscriptions without any hassles and you providing services without any interruptions. On the 11 Mar 2016 i went to Telkom Boulders to serve my 30 days contract cancellation which ends on the 30 April 2016. Till today my contract is still active, why is it because of lazy fat cancellation sitting and occupying chairs for nothing??????????????. On the 2 May 2016 i called and spoke to Zama Mtunwa(Thank you Zama) who escalated the matter to the useless cancellations department. today i called and spoke to a use agent by the name of Victor Myaka who put me on hold for more than 10 minutes looking for a team leader, i dont know whats your hold process telkom mobile clearly the on i got is not for a call center maybe Government institution(poor service Victor). 15 minutes later i called again spoke to one lovely lady Thembele Duma who tried to assist but her hands also held by ****** useless cancellation department. she promised to push through the cancellation escalation. My question is WHY SERVICE A NOTICE IF YOU NOT GOING TO CANCEL CUSTOMERS CONTRACTS IN TIME? WHY IS IT SO EASY TO ACTIVATE A NEW CONTRACT BUT DIFFICULT TO CANCEL ONE? LASTLY WHEN WILL THIS CONTRACT BE CANCELLED??????????????????????????? Call me if you have time because i have been promised so many times to be called back. Mothusi Moalahi ***