RF
Raghmah F

1 reviews | Active since Sept 2014

24 Feb 2016, 09:03

CONTRACT CANCELLATION

I had a 24 month contract of R369/month with Telkom which ended in December 2015.<br> At the beginning of January I received a bill of R549.75, I enquired about this and was told I need to fill out a cancellation form before the contract will be cancelled (Even though my contract period has expired)<br> <br> I then filled in the form and emailed it on the 08 January 2016.<br> On the 03 February 2016 I then received yet another bill of R457.00.<br> I then made another enquiry about this, I was told again to send in cancellation forms to which I rep**** that I had already done this on 08 January 2016, but emailed the cancellation forms off yet again.<br> Telkom's response was that it takes 30 days for cancellation and since it is still within the 30 day period that they will not do anything about it.<br> 19 Feb 2016 had marked 30 working days since my original submission of cancellation and my contract was still active.<br> I contact Telkom again on 22 Feb 2016, I was told to submit my cancellation forms AGAIN, after which they rep**** it will take 21 BUSINESS DAYS!!!!<br> <br> I want this contract cancelled with no further charges as I have been trying to cancel it since the beginning of JANUARY.<br> <br>

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Replies (1)
Telkom
Telkom's reply24 Feb 2016, 09:32
Official
Hello Ragz_89,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM204607

Regards
Luleka
Telkom Social Media Team