Contract Cancellation

I submitted a cancellation form on 30th September 2015 giving a notice to have my month to month contract cancelled.<br> <br> After not receiving a call from Telkom to confirm my cancellation, I made 2 calls to the call centre to enquire about the status of my cancellation. I was informed that someone had tried calling me but could not get hold of me.<br> <br> The call centre agent informed me that she would log a call to the relevant department, I also provided her with an alternative number and my email address, but I never received any correspondence from Telkom.<br> <br> She gave me the following ref number : 424493.<br> <br> From the 1st of November my sim card should be a prepaid sim but its not.<br> <br> Can someone please sort this thing out<br>