Contract cancellation

I am complaining on behalf of my wife because I am now fed up with your incompetence and your lack of care for your customers.<br> <br> My wife had two accounts with you, a unlimited voice and data contract. We went to the Telkom branch to cancel the voice contract after it expired as she did not need this service anymore. We have the forms to prove the date and time. A month went past and the sim was not deactivated. We went to Telkom again and the lady again logged a request and also stated we should still not use the phone in order not to be billed. We therefore did not use the phone. Still the sim was active. We complained on hellopeter. You said it will be sorted out. It wasn't. we complained on facebook and you said it would be sorted and ensured my wife everything is fine. This week she received an sms and you gave her over to attorneys for the amount you are not entitled to that she had reversed on the debit order because we have the proof that we cancelled the contract in time and it is your negligence that the contract continued.<br> <br> Phone me so we can sort this SH#T out.