CONTRACT CANCELLATION

I have lodged a complain on the 15 feb 2019 up to date no one responded to me. Can someone please assist because when I call telkom I have sent from pillar to post with no help. Hellopeter is this difficult for you to assist?? Today I contacted telkom below is the conversation that I had with of telkom staff as usual:

Ganoly Shandre: Thank you for contacting Telkom Mobile, you are chatting to Shandre How may I assist you? 7:36:48 AM You: can you please assist on this case number ********** 7:37:02 AMGanoly Shandre: Thank you for the enquiry Daisy, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following. 1. Affected Number 2. I.D/passport number 3. Residential / Billing Address 4. Alternative number 5. Which bank you using ? 7:38:38 AMGanoly Shandre: Daisy, Are you still there? 7:38:46 AM You: yes 7:38:56 AMGanoly Shandre: Please provide the above. 7:39:33 AM You: ********** 376, ********** 345086, 64 sunset close berger street vorna valley midrand, ********** 135, fnb 7:39:41 AMGanoly Shandre: Thank you. 7:41:47 AMGanoly Shandre: Daisy ,there is no feedback on the case as they tried to contact you . 7:42:15 AMGanoly Shandre: I will be sending your information to the case handler to assist you. 7:43:20 AM You: please telkom cannot keep on ripping for service that does not exist. How possible is that 7:43:35 AM You: ripping me off 7:45:26 AMGanoly Shandre: Daisy ,I do apologize for the inconvenience caused and I am escalating it to the relevant department. 7:45:29 AM You: R359 is a lot of money to be donated to telkom for nothing. Always I have been send from pillar to post and the case number ********** 1 that was created on the 15 feb shows that it has been resolved but nothing has changed on my side 7:46:47 AM You: Please assist since from last year october reporting the same thing that cannnot be resolved. What am I suppose to do? 7:46:50 AMGanoly Shandre: That is why I have escalated the matter. 7:47:59 AMGanoly Shandre: Please be advised that I have escalated the mater and I have sent it to the relevant department ,they should respond by Monday as that department does not work on weekends.

No one will ever contact me as they keep on telling me the same story every time i call telkom. Hellopeter please intervene.