CONTRACT CANCELLATION

The affected number is ********** 376 (20Gig router) which was delivered on 15 October 2018. I called Telkom the same day to inform them that I am cancelling the contract as the device was not what I was looking for. I wanted a Mi-Fi not a Wi-Fi. Telkom sent the courier service (COURIER-IT) to collect the device on 26 October 2018 Waybill number is ********** 7. Up-to date the affected number has not been cancelled.

Really, I cant take it anymore as Telkom deducts R359 every month since from November 2018 from my account for something that they collected on the 26 October 2018. Each time when I call Telkom I need to explain my story time and again and they only open new case numbers that cannot be resolved. I've been sent from pillar to post regarding the matter. The recent case number is ********** 1 . Can I be assisted regarding matter it have been long overdue.