CONTRACT CANCELLATION

Mrs. Charlotte Langerman (86) moved to the old age home begining Sept 2017. At the very begining of the month we took her to Telkom to ask for her line, ********** to be transfered/re-installed at the old age home. We've been in and out of Telkom during Sept without any results. (4 times) I went to Telkom Menlyn, 1st October and completed a cancellation of services form . REFERENCE TIN ********** There they told me I must give 30 days notice to cancel the service and was told that the service will be cancelled 1/12/2017. Up to now we are receiving a Telkom Bill with the accumulated outstanding monies. Since Mrs. Langerman is no longer mobile and have to travel 100km, she can't go back to Telkom to resolve the matter. Your help will be appreciated and we would like to have all monies raised since Sept and the contract to be cancelled.