Contract Cancellation

I am extremely disappointed Telkom regards to the contract phones that I had with Them, I app**** for a contract in March 2014 with Telkom and Telkom I finished it in 2016, when one of their call agents called for me for an upgrade, I declined and asked to close the account. Telkom continued to debit my account, I enquired several times regards cancelation of the contracts, and I was asked to send in a cancellation form in 20/12/2016, I submitted the form, however my contract wasn't cancelled, on the 07/08/2017 I enquired again of which I was asked to submit cancellation docs. again and with no help as my account being debited on a monthly basis. On the 03/01/2018 I walked in to one of their stores and was asked again to fill in a cancellation form since then I have not received any help from Telkom.

Ref: ********** 688 contact number: ********** 960 email add: **********