Contract cancellation

Item: Telkom
Rating: 1
Author: Mark K

My contract ended last year in November. I have filled forms 3 times to cancel it but nothing was done. Today I decided take my business to another provider, but Telkom has not moved my number to prepaid and they still debit my accounts 2 months after requested cancellation. How can one treat a customer with multiple accounts in this manner.

Helpful (0)

Replies (2)

Telkom's replyOfficial

22 Feb 2018, 13:00

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Your social reference number: AI***

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply22 Feb 2018, 13:00

Official

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Your social reference number: AI***

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Mark K's updateReviewer Update

06 Apr 2018, 09:02

Hi Bronwyn, Please be advise that Telkom has not solved this matter. I still receive bills for this accounts, worse, one of my account get suspended because you debited R0.48. 3rdly Telkom has charged an Account subscriptions & once-off charges of R200 for 16MONTHS OLD CONTRACT. Your incompetence people is now out of hands

Mark K's update06 Apr 2018, 09:02

Reviewer Update