RP
Rico P
1 reviews | Active since Jan 2018
08 Jan 2018, 20:46
Contract cancellation
I had sent my cancellation request on 31 October 2017 (Knowing I have to give one month notice to cancel my service contract). I got a reply from Telkom automated server saying that someone from Telkom will contact me to confirm the cancellation within 21 working days. I now have been billed for the whole of December and got a bill for January aswell. After calling the customer service center more than 10 times to try and get the cancellation process finalized but all the service provider does is say they are going to escalate my problem. I am fed up with Telkom, is there anyone at Telkom that can do the job that they are paid for?
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Replies (2)
Telkom's replyOfficial
30 Jan 2018, 13:13Hello rico-pretorius
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply30 Jan 2018, 13:13
Official
Hello rico-pretorius
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
RP
Rico P's updateReviewer Update
26 Nov 2020, 09:19Thanks for replying Noleen it is now more than 2years later and still I am strugling with Telkom, your reply does not mean anything at all.
RP
Rico P's update26 Nov 2020, 09:19
Reviewer Update
Thanks for replying Noleen it is now more than 2years later and still I am strugling with Telkom, your reply does not mean anything at all.