Contract cancellation

Hi there,

I'm experiencing problems with my contract cancellation with Telkom. I went to one of their stores in the Vaal; Vaal Mall to be precise. I went to the store on the 31st of October to cancel this contract. It is the 2nd of December and still the contract hasn't been cancelled. I called in to check my billing for the month only to be told that it wasn't cancelled. I am told that I need to pay for this so called upgrade that I declined. My question is, how do I pay for new device that I don't want let alone even have. This is not the first time I'm dealing with such nonsense with Telkom I previously cancelled a contract with them earlier this year and I had similar issues.