Contract Cancellation

I sent through Telkom Mobile's cancellation form on 20/08/2017 and phoned numerous times to ensure that it was received and was in process (22/08/2017, 24/08/2017, 07/09/2017, 12/09/2017, 29/09/2017 x2). The first person I spoke to advised that the form had been received and that the cancellation is process and I should wait the 30 working day turnaround time. The second time I called I was told the same thing. I received a sms on 12/09/2017 advising me that my subscription had successfully been updated and I called in to check and see if this was the confirmation sms that my contract had been cancelled and was told that I should ignore the sms as it was sent in error and that the cancellation is still in process. So I waited the 30 working days which ended on 29/09/2017. When I called in to confirm that the contract had been cancelled I was informed by the agent I spoke to that there is no record on the system of my forms having been received and was given an email address ********** to send the forms to which doesn't exist. Only in this call was I advised that I should have received a confirmation that my email was received and a call from the cancellations department. Now on the 30th day none of the other people I had spoken to previously had advised me of this. Once I saw that the email wasn't working I called in again and spoke with another agent who advised me that my contract had been cancelled and that the numbers had been moved to pre-paid on 11/09/2017 and that there is nothing further that would be due to Telkom. The payment that I made in September would be the last I would have to make on this contract. I went to check this morning to see what my balance was on my phone and noticed that mine and the other number have had minutes and data loaded today (01/10/2017). Which means that my contract has not been cancelled like the call center agent had told me. I spoke with Prudence today, who once agai confirmed that there is no record that the cancellation forms had been received. I sent on my email from 20/08/2017 and she has sent it on to the Cancellations department. I AM NOT WILLING TO WAIT ANOTHER 30 DAYS or another day for this to be resolved as I DO NOT WANT TO BE A CONTRACT CUSTOMER OF TELKOM'S ANYMORE. I want the contracts cancelled ASAP and I will not pay for another months contract as I sent the forms in timeously to have it cancelled before the end of September. I have had endless problems with Telkom mobile and just want this to all be over.

Please can someone urgently assist as I need this resolved ASAP I will not pay for another months premium as I did not want to still be a customer. I am completely frustrated with the level of service I have received from this provider.

Looking forward to hearing from you.

Nicole Johns