Contract cancellation

Good day<br> <br> In December i called the telkom mobile call center to find out when my contract expired , i was told that i could cancel it with immediate effect . I the went to the telkom mobile store in Kenwilworth centre and cancelled it. I was ok with the debit order going off for the month of January , so i called the call centre and asked if any debit would go off for the month of February , the lady at your call centre said no. <br> To my dismay Tlekom mobile debited my account again and when i called your call centre i was told it was for services used . i explained that i requested my contract to be cancelled and i was told to send in the cancellation form. I no longer have the form and requested you guys to get it at your store . I even went to the store who also claimed that the call centre should resolve it.After speaking to a manager who fowarded my complain to billing i was called by a very rude lady who refused to get a manager(i asked for a manager and she placed me on hold for 20 mins saying all the managers are in a meeting (everytime i call and ask for a manager , they are forever in meetings) . You guys debited my account again and i would like this resolved please.