KG
KEDEM G
1 reviews | Active since Nov 2012
22 Mar 2016, 09:31
Contract cancelattion - no feedback for 3 weeks
Sent an email to cancel my month to month subscription (not a contract) on 3rd March. Received a response with a ref number saying I'll be contacted to discuss the cancellation. I've never been called. Ref number ***6. If I get billed the 1st of April I will be going to the ombudsman. The service fro Telkom has been ********** since day 1. I regret ever getting the sim card! If I'm not contacted today I will be escalating this.
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Telkom's replyOfficial
22 Mar 2016, 10:58Hello kedem,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply22 Mar 2016, 10:58
Official
Hello kedem,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team