Contract cancelation

Good Afternoon

Hope you are well.

On the 06 May 2024 I have asked settlement amount to cancel my contracts. 13 May 2024 I paid the amount of R5440 with the reference number *** to cancel the contracts. On 20th May 2024 I called in to do the follow up if my contracts are canceled but was told they are not and I asked to be cancelled. The agent gave the following reference number that my contracts are canceled and they are on pre-paid. ***A and ***A.

End of June a debit order of R1426 went through of my account and today the 03 July 2024 I asked why debit order went through, I'm told contracts are active. Contracts are active but I don't get airtime and data, the call get cut off and I have phoning I don't get through.

Can my contracts be canceled and why debit order went through while I paid settlement amount. I would to get the contracts canceled and refund the money which was debited end of June 2024.

This is unacceptable and unfair to me. I can be contact on *** or ***.