Contract Cancelation

On the 28th January 2026 I called Telkom customer service as advised to terminate my contract by the end of the month which is February 2026. Nadia said all is in order and I will be on Prepaid from the 1st of March. Yesterday I called to find out as to why I received data because my contract should be on Prepaid and the lady said it was canceled on the 1st I need to know why? The reference for the call ***A. Please cancel the contract in full I don't want data on the 1st of April. How can I trust you and I will have to terminate other contracts that I have because you are now becoming *********** on customer service.