Contract bullying

<p>In 2013 february I took an IPhone 5 on a two year contract from eita/telkom eastrand mall which I paid up in 2015 and in 2014 february I took another two year contract from the same store for an ipad air 2 which I paid up in 2016. </p> <p>I received calls from telkom inviting me to upgrade which I turned down on both devices because my intention was to have the contract cancelled meanwhile all thus time I was charged on a month to month basis for the data on these packages. The Internet slowed down and would hang almost all the time so on the 17 April 2016 I filled out a cancellation form for both these contracts which I was informed would take 21 working days to be effected but sadly I continue to be debited for these contracts. Everytime I call telkom customer care to follow uo the agent gives me a new case number and tells me that I should wait 21 working days. I feel bul**** and abused because the month to month data is overly exorbitant for a putrid connection. In a nutshell Telkom is refusing to cancel the contracts because pay so well.</p>