Contract breach, Delay in response for complaints!

Its been two weeks since i made a complaint on hello peter about their technical services not calling me - till this day - to resolve my case about the breach of contract made by telkom. They seem to only care about their image on the social media - quick to send the social media team to give a sloppy explanation without doing proper investigation of the case and later don't respond when i question the contradiction of their statements. It seems no-one in the team is willing to resolve this case.