Contract breach

<p>I have recently taken up a contract online with telkom from their website, they had a special for the month of August the Huawei p8 for R139 and the website told me that someone will contact me .how ever I did not get any feedback so I called the sales department and give them my reference number which I was given from the telkom website and they them informed me that I have been approved for the product online and whether I would like to proceed. I then proceeded and I spoke over 30minutes with the sales guy over the phone confirming details and stuff finally I was informed that my bank account will be debited for R139 for the contract within 42 hours then only I will receive the product . A day later my account was debited for R139 and I waited 5 days to get my phone which it then arrived . Two weeks later I received a billing email stating that I need to pay R318.16 for my contract and the bill says that my contract is not R139 but it's R199 and they also want R118 for the previous month pro data ,so I was confused and contacted telkom but could not get any joy they are saying that I have taken the R199 and not the R139 when I inform them about my account being debited for R139 before I could get my phone they say that they have no proof of it and it's not even showing anywhere of the telkom email bill. I have also been asked to show proof that I have taken the Huawei p8 for R139 but telkom doesn't give you any proof to inform you of the contract you have taken besides and sms which states that you have been pre approved for the contract and R139 would be deducted from your account and your bank statement other than other than that the customer has no proof besides the recording which telkom has. I have called talkom over have times and I have 5 different case numbers of which have been submitted but no one has contacted me as yet, telkom says that you need to submit a case in order for the accounts department to contact you there's no direct line or any other way to contact them .Im fed up now with telkom and I'm considering terminating this contract and pursue legal action against telkom because this is totally opposite of what I signed up for and I am still waiting till this day for help from telkom</p>