Contract application

<p>I applies for a phone online from Telkom. An agent called me to finialize the application. On the 25 July 2017 I received an SMS from Telkom stating: "Dear customer, please note that your online application for a Telkom Mobile service was pre-approved. An initial amount of R649.00 will be debited from your account within the next 3 working days, please ensure there is sufficient funds in your relevant bank account." . On the 26 July they debited the account of R649.00 from my account. On the same day I called to find out what the next step was. The lady told me that once the payment is reflecting on their side, they will dispatch my phone within 5 to 7 working days. Last Tuesday I called to find out what was going on as they had not sent the phone and it had been more the the time that they had stated. The lady told me that everything was fine on their end but the phone had still not been dispatched, she said she would talk to her manager to escalate the matter. She put me on hold upon her return she told me that the matter had been escalated and that I'd be hearing from the courier company soon. This morning I called Telkom again as I had not heard a thing from them or the courier company. When I called I was told that my order had been cancelled but there was a tracking number, the lady said I should call the courier company and check if the phone was with them. I did and they didn't have it. I called Telkom again and I was told that an agent would call me back to explain what was going on. I'm still waiting </p>