CONTRACT AND SERVICE CANCELLATION

<p>We have exhausted all avenues with Telkom and still no one can help us.</p> <p>On the 22/02/2016 at 9.36am we emailed a completed and signed Customer request for contract and service cancellation form (with supporting documents) to *** to cancel an email address that has not been in use for years, and received a automated reply at 9.37am that this had been received and a consultant would be in contact with us, to date no one has contacted us.</p> <p>I then called on the 08/04/2016 to find out the progress, <strong>as the debit order amount is still being deducted from our bank account, </strong>and was put throught from one department to the other as no one could help me. Finally I got through to a very helpful lady, Zakhia Ali, who sent me a screenshot of her OMS on her system showing me that there is no such email account on their system, but yet the debit order amount is still being deducted as of the end of April 2016. Please can you investigate.</p> <p> </p>