Contract and service cancelation__(blaclisted of your stupidity!!!

<p>Good day. </p> <p>On 11july 2016' we sended a consumer request for contract and service cancelation form to telkom. My mother left SA to teach class in thailand. So out lines must be canceled as we will rent out the house from Aug 2016. Since then she has made about 3or 4 payments.she still got text message stating the outstand amount.ive tried to talk to telkom the last lady I talked to was nangomso sigungqu on the 6june 2017. She rep**** to my email that she recieved the cancelation form and escalting to our cancelation. My mother has been black listed because of telkoms stupidity! </p> <p>This is emotionaly very bad for her to be blacklisted on the age of 60????? EVEN THOUGH YOU FOLLOWED TELKOMS RULES TO CANCEL YOUR CONTRACT AND SERVICES???? </p> <p>She just send me a message stating that she recied another message that state from telkom that the account is suspended because outstanding amount of almost R4000. I wil copy and paste one if the emails stating the amounts that she has paif.if worked out correctly telkom ows us mony!!!!we should only have paid julys account that we have recieved in august.sind then they have chardge a R450 every month and that went to blacklisted.telkom you are very fast to black list people if you do not do your wor****!!!</p> <p> </p> <p>This must stop now!!!!!I cant keep wasting my mobile airtime to phone and phone and jeep telling my story to all of the staff just to get blscklisted what the hell!!!</p> <p> I want this account stoped asap and TELKOMS head iffice will have to contact me directly I also want a leter thats STATING IT WAS THERE STUPIDITY TO GET HER BLACKLISTED AND THAT SHE MUSNT HAVE BEEN BLACKLISTEDi want a letter, and proif thats she has ben taking of!!!youcan rune people life of your stupidity! </p> <p>This is one of her emails!</p> <p>From: Alta Van Der VYVER ********** />Date: Sun, May 28, 2017 at 11:55 PM<br />Subject: Fwd: Telkom cancellation letter<br />To: ********** />---------- Forwarded message ----------<br />From: ********** ********** />Date: 28 May 2017 6:41 PM<br />Subject: Telkom cancellation letter<br />To: ********** />Cc: <br />To whom it may concern<br />Cancellation of nr ********** 425 on 2016.07.11<br />I just want to inform you that I cancelled this number on July 7, 2016. I sent <br />Telkom an email with the same documents attached.<br />I left South Africa on July 27, 2016 for Bangkok,Thailand. I am teaching here since August 1, 2016. I started to rent out my house from August 1, 2016 . As the tenant has a business with his own number I will like to know why I received a message on my cell, ********** 417, that I have an account that is in arrears with R2450.50?<br />On 19.06.2016 I paid R658.10<br />On 29.06.2016 I paid R700.14<br />On 05.10.3016 I paid R967.36<br />On 18.11.2016 I paid R950. 10<br />After these payments I decided to stop doing payments. In <br />April 2017 I went to The Telkom Office at Tygervalley to ask them what is going on.<br />So I will really appreciate it if you can explain to me who is still using my number and why Telkom didn't respect my cancellation letter.<br />I really look forward to hear from you.<br />Kind regards</p> <p> </p> <p> </p> <p> I tried to phone the nr and its still active leading to the people thats renting our house to have used this account in december.please just get back to me because this is bad bad bad!they keep sending text messages to say amount outstanding and blscklisted so I find that they will be very quick to contact me bac**** The lady that assisted me edited the contact details with mine because its easier to contact me than my mother in thailand.telkom you are pathetic!</p>