Contract and billing

I am waiting for a follow-up from Telkom since 18 January 2020 regarding my billing. I call them today 27 January 2020, they tell me to wait for them to come back to me. Debit order will run this weekend and I will be burdened with bank charges.

Management was supposed to call me with all recordings from August 2019 to 3 January 2020. I am getting charged while my contract expired.

When you get into contract with telkom, you will have to fight to get out of it, even after 24 months paying it well.