ML
Mpho L

1 reviews | Active since Dec 2009

29 Jan 2015, 14:44

Contract amount changed without notice

I have a contract with Telkom Mobile that i pay R99.00pm (Debit order goes off my account every month). The contact has been active since January last year(2014).<br> <br> Now all of a sudden they debited R190.00 from my account since November and December. I e-mailed Marietjie de Beer at Telkom mobile about this and she said she does not know then referred me to the call centre. <br> Called them and a lady by the name of Chante Smith picked up. I asked her why am i now charged R190.00 instead of R99.00, she said something was added to the contract. I then asked why was i not informed and she does not know.

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Replies (1)
Telkom
Telkom's reply29 Jan 2015, 17:14
Official
Hello carter247,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84206.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team

Best regards,