LE
Lodewyk E
1 reviews | Active since Mar 2015
14 Mar 2016, 08:38
contract almost for 3 years but cant upgrade
I started my cellphone contract with telkom mobile in August 2013 and I was supposed to upgade in 2015. On their system it says im due for an upgarde in October 2016. I call customer care and I sent the proof to them on 24th of Feb 2016. I called them last week a few times but can't get any answers. I am tired of waiting. It's not the first time I had problems with telkom mobile. My case number is ***5.
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Telkom's replyOfficial
14 Mar 2016, 08:45Hello LodewykEtsebeth,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212630
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212630
Regards
Luleka
Telkom Social Media Team
Telkom's reply14 Mar 2016, 08:45
Official
Hello LodewykEtsebeth,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212630
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM212630
Regards
Luleka
Telkom Social Media Team