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doctor.essop doctor.essop

1 reviews | Active since Feb 2017

22 Feb 2017, 17:34

Contract advertised but Telkom says no stock but has stock on a higher package

<p> </p> <p><br />I am writing this email as I am a very disgruntled customer.</p> <p><br />I have had a Telekom cellular contract since19 February 2015.</p> <p><br />I decided to upgrade my contract and thus had went in to the City View store in Durban to apply for the 1gb contract for R199 where you get a Huawei P9 lite before contract ends. I did so in December 2016</p> <p><br />My account number is ********** 61 .</p> <p><br />I was told by the salesman that I would have to wait for stock as they were currently out of stock.</p> <p><br />Towards the latter part of January I get informed that they do nothe have stock BUT I can get the phone if I pay for it on a higher contract.</p> <p><br />My issues are:-</p> <p><br />1) if I can get it immediately on a higher contract that means there is stock</p> <p><br />2) that why keep on advertising if there is no stock. Is that not false advertising as you have stock to only sell at a higher price.</p> <p><br />3) I was told by another salesman that perhaps the Rand Dollar had a role. BUT the rand has been strengthening in the last few months.</p> <p><br />Please help me in matter in obtaining that contract as now it ia a matter of principle and good business ethics. I am willing to pursue this further - report to Wendy Knowler at Consumer watch</p> <p><br />I also emailed ********** on 4th February, guy who said he will call back. No one has called back</p> <p> Hassim </p>

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Replies (2)
Telkom
Telkom's reply24 Feb 2017, 11:23
Official

Good day Abdul,

Your query has been sent to the Store Manager for further assistance, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

dd
doctor.essop doctor.essop's update24 Feb 2017, 21:03
Reviewer Update

Hi, THanks for resonse. .

App**** at Telkom City view in December, do you think they will get back now? What if the special is now over, will you back date or make more excuses.

Regards