contract activated without consent

<p>On the 25th of November 2016 I visisted a Telkom store in Port Elizabeth (The Bridge) to migrate from my then smart 100 plan to their new 20 Gig Free Me (sim only deal). I was explained thoroughly how everything would work and I left happy. The consultant that assisted me informed me that she would call me with the outcome of the application. A few days later I received an sms from Telkom with a reference number with regards to my application, and I then called the call centre quoting my reference number and I was informed that there were outstanding documents submitted and it would take longer for my application to be approved so I should visit the store again. Before I could visit the store the lady from The Bridge store called and informed me that my application was approved and I advised her that I would go to the branch the following day but could not find the time to get around to it. Later I received another sms from Telkom with a different reference number about my application and I called them again and the Maxine Petersen I spoke to told me that my application was approved and I informed her that the consultanat I did the application with had already contacted me and I would proceed to the store.</p> <p>On the 26th of December I lost my phone ( the smart 100 plan) I had. I then called their call centre to suspend the contract in case the person that stole the phone used the phone under false pretence. </p> <p>I then visited a different Telkom store, TDS store at The Bridge Greenacres, on the 28th of December, to follow up on the approved 20 Gig Free Me deal so I could add a device to the deal seeing that I lost my other device. The lady that assisted could not proceed as she told me that my prior contract that I suspended was a problem and that I should come back the following day. Before I could visist the store on the 29th December 2016 I received a call notifying me that the 20 Gig Free Me deal had been activated and was active for a month already so I cannot add a device to that deal. </p> <p>The very same day I proceeded to the initial store where the application was done at to query about everything because according to my knowledge I did not activate anything and I was only informed that the deal was approved NOT activated. As a result the sim was still at the store and I had not signed anything yet from my side to accept the deal. The service I received from that store was appalling to say the least! I was first informed that its near closing time and a complaint around this time was to them, a hassle. They tried to get down to everything when I informed them that I would write to Hello Peter about the matter because the contract was not accepted by me and I had no paper work of the approval of everything. They did their investigations and told me that some Maxine Petersen from the call centre aprroved and activated the sim. Now my question is, how without my consent! I am currently sitting without a device and I am given a run around by Telkom concerning everything. The store was hesitant to assist me as they did not know what to do so. How is that you hire people and then you do not train them? This is totally unacceptable and I am not happy with the way Telkom satff have treated me. In my term that I have been with Telkom I have been happy but going forward I feel I would not recommend Telkom to anyone based on how I have been treated. I need answers and I need them fast. I cannot wait 30days for answers. I am without a phone right now! I cannot be billed for a contract that was activated without my consent. You should fix everything and it should not inconvenience me because call centre agents want to increase their sales without our consents!</p>