Contract

I have an account with telkom,in fact three,they did not deduct the amount agreed upon when they were supposed to last month and I did not know since there was a holiday. Now they have their money all of it and they don't wanna open my lines, what's the point of having phones that does not work yet they have their money and I don't owe them? That's ill I can't be treated like that, this aint all about them, we matter too, please help The contract numbers are as follows *** *** ***