Contract

My contract ended months ago and I went in to renew it 2 weeks ago. I was attended to by a lady whose name i cannot recall. They didn't have the phone in the colour that I wanted. They said they'll call with feedback. A week later no feedback. I then went in to enquire about it and I was told they'd call me. 2 weeks have gone by. This is just terrible customer service. First no one notified me that my contract was due for an upgrade i only found out after more than 5 months of my money just being deducted.. <br> <br> Your customer service leaves a lot to be desired<br>