NT
Nicole T
1 reviews | Active since Dec 2016
26 Jan 2018, 12:57
CONTRACT
Telkom has introduced Fibre into our area. Sent reps out to market this. I have a current LTE/Wifi contract with Telkom. I asked if i could cancel my current and get the fibre and if any cost incurredfor the change. NO! I then get a call from the Sales offering the same and stating the same. I get cancellation forms, complete this, send on the 11.01.18 and only on 17.01.18 is my form acknowledged...7 days later. I follow up today 26.01.18 and get informed that i will have to pay for cancelling early and penalties and i should rather keep what i have!!!! Now i am liable to pay 2 contracts with the same company and they dont talk to each other and dont know that i have a current contract. Clearly the right hand has no idea what the left hand is doing. And now i am expected to do what??? WIFI & FIBRE from TELKOM because i want to have 2 contracts and pay for both...... VERY UNFAIR AND I AM VERY UNHAPPY ABOUT THIS
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Replies (2)
Telkom's replyOfficial
19 Feb 2018, 12:51Hello nicoletim
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply19 Feb 2018, 12:51
Official
Hello nicoletim
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
NT
Nicole T's updateReviewer Update
19 Feb 2018, 13:00To add insult to injury, I get a message to say that I can review my contract in Feb as it is due for upgrade! Am I missing something here... Telkom systems clearly don’t speak to each other, so each department will have a different view on what is happening! Insane... And I still have not heard a word on my cancellation to date! Sent a follow-up again today to ask what it happening as I still have WiFi & Fibre. I will stop my debit order at the end of February regardless! 2 Bills for the sake of... not fair
NT
Nicole T's update19 Feb 2018, 13:00
Reviewer Update
To add insult to injury, I get a message to say that I can review my contract in Feb as it is due for upgrade! Am I missing something here... Telkom systems clearly don’t speak to each other, so each department will have a different view on what is happening! Insane... And I still have not heard a word on my cancellation to date! Sent a follow-up again today to ask what it happening as I still have WiFi & Fibre. I will stop my debit order at the end of February regardless! 2 Bills for the sake of... not fair